3min chapter

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Crucial Conversations (Kerry Patterson) - Audiobook Summary

Top Audiobooks Summaries

CHAPTER

How to Start a Safe Dialogue

Become aware when a dialogue is breaking down so you can bring it back on track. Look for signs that a conversation has shifted from a normal one to a crucial one. Have everyone clarify their goals using the start with heart questions. This sets a positive context for the dialogue. Mutual respect is essential to sustain the dialogue.

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