The way I learned was called verbal judo, but that's basically, I'm intrigued. Well, whenever you're in a situation that has potential conflict in it, how do you kind of disarm people before or become a problem? And so like there's these tactics, little things you can do. Like I always like to use the one where I make it their idea.
On the one hand, analysts generally know and accept that part of their responsibility is to not only conduct analyses, but to effectively communicate the results of those analyses to their stakeholders. On the other hand, "communication" can feel like a pretty squishy and nebulous skill. On this episode, Michael, Moe, and Tim tackled that nebulosity (side note: using obscure words is generally not an effective communication tactic). For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.