Do Your Frontline Team Members Have All the Tools and Resources They Need to Serve Your Patients?

Make sure your team members have all of the tools and resources they need to serve your patients. Allow them to make frontline decisions. If you don't do that, you're going to be burdened with all kinds of questions because you haven't taught your team members to handle that. As your systems driven, rather than person dependent, you've built a stronger practice.