Scaling Customer Success With Gemma Cipriani-Espineira, RVP of Customer Success for Twilio
This is Growth!
Transforming Customer Success Through Data Insights
This chapter chronicles the speaker's transition from law school to a leading account director role, emphasizing their experiences in developing customer success programs at startups like Decibel and Chili Piper. It explores the vital link between effective data management and enhanced customer outcomes, while addressing challenges in scaling customer success functions. The discussion further delves into innovative strategies for understanding customer needs and optimizing success initiatives in the evolving digital landscape.
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