Intro

In this episode of Management Unfiltered, host Zach Shelley sits down with Nicole Sperone, the office manager at Clermont Family Dentistry, to explore her journey from dental assistant to office manager. Nicole emphasizes the importance of practice owners investing in their employees' growth and fostering a supportive team environment. They discuss navigating changes during the COVID-19 pandemic, building trust in leadership, and the value of connection within a team. With insights on embracing failure, effective delegation, and continuous professional development, Nicole illustrates how a strong team dynamic can lead to a thriving dental practice.