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Engaging Gen Z - Crafting a New Era of Digital Banking
Banking Transformed with Jim Marous
Transforming Banking: Balancing Digitalization and Human Connection
The speakers discuss the changing leadership and the need for a balance between digitalization and human connection in the banking industry. They highlight the accelerated shift towards digital channels due to the COVID pandemic, but also emphasize the importance of physical branches for certain interactions. Innovative branch formats and the incorporation of technology within physical stores are explained.
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Listen to the best highlights from the podcasts you love and dive into the full episode