2min chapter

Naturalistic Decision Making  cover image

#38: Safety and Human Factors in Healthcare with Terry Fairbanks of MedStar Health

Naturalistic Decision Making

CHAPTER

Event Reviews

Senior leaders, make sure they were ware how important this was. And it that last part was because these were the people that supervised the folks doing event reviews. They needed to understand that this was different than what they had experienced during their evolution of their career in health care. So i've seen this in other domains as well, where you train the people doing the job, but if their supervisors don't know if they're thinking about it differently, then it crates all kinds of problems.

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