
Episode 141: Building a Global Product Powerhouse with Jag Duggal, Chief Product Officer at Nubank
Product Thinking
00:00
Techniques for Customer Feedback and Product Improvement
Learn about the different metrics used to understand customers' opinions, such as net promoter score (NPS) and Sean Ellis Survey Score. The hosts also delve into analyzing churn rates to improve their product and highlight the significance of data-driven decision making.
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