Gradient Dissent: Conversations on AI cover image

Aaron Colak — ML and NLP in Experience Management

Gradient Dissent: Conversations on AI

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What's the Difference Between CSAT and MPS?

MPS stands for Net Promoter Score and CSAT for customer satisfaction score. You might be just feeling it with like, oh, the price was great but the service was not good. So how do you detect and act on this? This is where it comes a mission learning specifically NLP detecting what your customers are talking about.

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