Bonus Episode: Dr Darren O'Donovon on centering the victims of Robodebt, the fragmentation of knowledge and accountability, and the creation of moral discomfort
The Westminster Tradition
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The Importance of Escalation and Communication
This chapter explores the significance of properly escalating controversies and the impact of ineffective communication in creating gaps in understanding. The speakers also discuss the lack of visibility for lower-level employees and the need for a stronger speak-up culture.
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