Lori Steiner: I've heard you talk about an epiphany. She says it involves your daughter, the famous garden story. And so walk me through what happened, what she told you and where that epiphany came from. STEINER: It really was a momentary epiphany, changed my life both personally and professionally. The first one was that she was absolutely right that I was grouch; worse than that, I was proud of being a grouch.

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