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Profound - Dr Deming - E2 S5- Gene Kim- Socio-Technical Maestros

Profound

CHAPTER

Communication and Preparation in High-Stress Environments

The chapter emphasizes the significance of communication and top management involvement during critical events, discussing strategies to avoid delays and confusion in decision-making. It explores the risks associated with high frequency trading firms and the need for active monitoring and social-technical constructs to prevent major failures. Examples from the Apollo program highlight the importance of planning, adaptation, and rigorous preparation in challenging environments.

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