AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
10min chapter
Scaling Customer Support with AI: Nuuly’s Winning Formula
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
AI in Customer Support: Challenges and Innovations
This chapter delves into the integration of AI technologies in customer support for a fast-growing company, highlighting both the challenges and motivations behind this shift. It discusses the importance of nurturing customer relationships while managing increased ticket volumes, all within a feedback-driven team culture. The speakers reflect on the initial hurdles faced during AI implementation and the significance of collaboration and adaptability in enhancing customer service quality.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode