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Book Lounge - Difficult Conversations with Kevin Gazzara

Book Insights Podcast

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How to Deal With Difficult Conversations

Caram: One of the things that we taught was that you really have to bring empathy to the conversation. And in order to do that, you have to be a great listener. You want to listen for opportunities where you can not necessarily divert it is to focus it. Caram: Most people listen to respond rather than listen to understand.

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