Chris Voss: Interview with a Master Negotiator
Make It Happen Mondays - B2B Sales Talk with John Barrows
00:00
The Power of Tone of Voice
"We love deference as an approach because there's great power in deference," he says. "If I'm deferential to you, you're going to give me a lot more opportunity to talk." The Wolf of Wall Street mastered tonality and that is fair for anybody to master, according to Glenn Boyland.
Transcript
Play full episode
