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Chris Voss: Interview with a Master Negotiator
Make It Happen Mondays - B2B Sales Talk with John Barrows
The Power of Tone of Voice
"We love deference as an approach because there's great power in deference," he says. "If I'm deferential to you, you're going to give me a lot more opportunity to talk." The Wolf of Wall Street mastered tonality and that is fair for anybody to master, according to Glenn Boyland.
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