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The Power of Persuasion in Customer Success: Cialdini's 7 principles of influence | Dr. Chris Phelps

Customer Success Talks

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Ethical Persuasion in Customer Success: Theory and Practice

This chapter delves into the importance of ethical persuasion in customer success, connecting theoretical concepts with practical applications. It sets the stage for a two-part series that will explore psychological principles behind influence, with a promise of actionable insights in the next episode.

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