AI Assistants for Agents to Enhance Support and Satisfaction - with Venk Korla of HGS
The AI Consulting Podcast
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Enhancing Customer Experience with AI
This chapter explores how AI technology can significantly improve customer interactions by understanding their journeys and delivering empathetic responses. It discusses the balance between efficiency and personalized service, showcasing the role of AI in empowering human agents to focus on complex issues. Real-world examples illustrate the transformative impact of AI on customer support, from optimizing call handling to generating customized responses, ultimately aiming to enhance customer satisfaction and operational efficiency.
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