Designing Agent UX: Systems of Behavior

Patricia advises designers to focus on problem fit, transparency, recovery, trust, clarity, control, and communication.

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Episode notes

AI Agents are reshaping how we interact with technology — from simple assistants to fully autonomous systems that think and act on their own.
In this episode, Patricia breaks down what AI agents really are, how they differ from chatbots, what goes into building them, and why designers should start experimenting now.

Whether you’re new to the concept or already knee-deep in agentic design, you’ll walk away with a clear understanding of how these systems work and how to design for them.

🧠 Key takeaways