The Challenges of Moving to a Partner Fulfillment Facility

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I want to just ask really specifically what were the challenges you were facing that made you think about moving to a partner shipping facility and how much time did you spend grappling with that. We're gonna go in a second and talk kind of do a deeper dive into your for these these partner fulfillment facilities and not only the physical physically what they look like but also talk about some of the software and and some of the yeah software behind the scenes kind of driving everything.

In Episode #138, we explore building and scaling a fulfillment business with handcrafted algorithms. We’re joined by Jivko Bojinov, ShipBob’s Co-Founder. We cover the challenges of a fulfillment business, ShipBob’s custom warehouse algorithms, and the importance of transparency with staff and customers alike.

“Ultimately, transparency to your customers is extremely important, no matter how difficult it is to display.” — Jivko Bojinov

EPISODE GUIDE (LINKS, QUOTES, NOTES, AND BOOKS MENTIONED)

https://www.danielscrivner.com/notes/shipbob-jivko-bojinov

FULL TEXT TRANSCRIPT

https://www.danielscrivner.com/notes/shipbob-jivko-bojinov-transcript

CHAPTERS

This episode is our definitive guide to building and scaling a fulfillment business with handcrafted algorithms. In it we cover:

(00:00:00) – Introduction
(00:01:40) – The origin and scaling of ShipBob
(00:06:38) – Meeting customers at their pain points
(00:10:56) – The challenges of a fulfillment business
(00:15:04) – Expanding from ShipBob warehouses to partner locations
(00:24:28) – Custom software for scaling ShipBob
(00:33:18) – ShipBob’s algorithms for stowing, picking, and packaging
(00:43:06) – Strategic projects within the fulfillment space
(00:51:53) – The importance of transparency with staff customers alike

ABOUT SHIPBOB

Jivko Bojinov played professional tennis before co-founding ShipBob with Dhruv Saxena and Divey Gulati in 2014. Jivko is currently the Senior Vice President of Strategic Projects at ShipBob. And over the last eight years, he's led the development and launch of almost every major strategic initiative at ShipBob, from their transition from owning their own fulfillment centers, to developing an asset like partner network of fulfillment centers, to the launch of affordable two day shipping for all of ShipBob's customers.

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Learn timeless lessons on work and life from iconic founders, world-renown investors, and bestselling authors. Outlier Academy is the forever school for those chasing greatness. Past guests include Gokul Rajaram of DoorDash, Scott Belsky of Benchmark and Adobe, Joey Krug of Pantera Capital, Mark Sisson of Primal Kitchen, Luke Gromen of The Forest for the Trees, and Brian Scudamore of 1-800-GOT-JUNK.

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ABOUT DANIEL SCRIVNER

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