
What Makes a Good Job, part 2, featuring Zeynep Ton
Hello Monday with Jessi Hempel
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How to Design a System That Enables High Productivity, High Contribution and High Motivation
When I studied companies like Costco, Trader Joe's, Quick Trip, I saw that these companies were operating with much lower turnover than their competitors. So what was your secret? And I wish the secret was while they just pay more and the world is a better place, but it wasn't that. What they did was they created an entire system that enabled their employees to be extremely productive and serve customers so much better.
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