7min chapter

Cautionary Tales with Tim Harford cover image

The Revenge of the Whales

Cautionary Tales with Tim Harford

CHAPTER

Exploring Whale Behavior and Customer Experiences

This chapter covers incidents involving whales, from a killer whale incident at SeaWorld to a historical whale attack on a ship. It also discusses successful people's approach to business, businesses like Tightknit Brewing using Chase for Business services, and organizations like T-Mobile and Delta enhancing customer experiences. Additionally, the chapter dives into the controversy surrounding the documentary Blackfish and the issue of anthropomorphism in interpreting orcas' behaviors.

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