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Exploring Whale Behavior and Customer Experiences
This chapter covers incidents involving whales, from a killer whale incident at SeaWorld to a historical whale attack on a ship. It also discusses successful people's approach to business, businesses like Tightknit Brewing using Chase for Business services, and organizations like T-Mobile and Delta enhancing customer experiences. Additionally, the chapter dives into the controversy surrounding the documentary Blackfish and the issue of anthropomorphism in interpreting orcas' behaviors.