AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Are You Measuring Performance?
If you're measured on events not happening, you have to make sure that you are preventing the events themselves. And one of the real dangers is that you have to be supercareful about what it is you're measuring. So therefore, when it looks like it's quiet, as long as you can demonstrate its quiet against the key processes that you're responsible for, declare success. That is perfectly fair and reasonable. But how many thousands of hours are you putting in to this, and how much extra effort when we could be working smarter? My challenge here, and why i was laughing, was maybe therear no incidents against those key business processes, which is what the company has chart