Transforming Customer Service and Marketing Strategies

Sandeep Menon, cofounder at Auxia, says AI is quickly enabling the marketing industry to enter the age of “supermarketers” - where individuals can do the jobs of all different kinds of specialized marketers with the help of AI tools. He unpacks how agentic AI is changing the game by creating tools to compress roles, accelerate experimentation, and drive deeper personalization at scale. From lifecycle decisioning to AI-powered analyst agents, Sandeep shares real-world applications and explains how marketers can set guardrails, gain explainability, and finally unlock the value of first-party data - and avoid the AI marketing content that feels overly spammy. 

For Further Reading: 

The Anthropic Vending Machine Test: https://www.inc.com/ben-sherry/an-ai-ran-a-vending-machine-for-a-month-and-proved-it-couldnt-even-handle-passive-income/91207636

More about Auxia: https://www.auxia.io/en

The One to One Future (book): 

https://www.amazon.com/One-Future-Don-Peppers/dp/0385485662

Listen on your favorite podcast app: https://pod.link/1715735755