Marketing That Matters: How TalkTalk rapidly digitised its customer journey to meet booming demand
The Marketing Week Podcast
00:00
Do You Have Any Plans to Reopen Your Call Centres?
It was not sustainable for us to be without that channel, particularly for service and repair. We do see it is a k priority that our customers can speak to us. And we know from their feedback that they give us regularly that speaking to an agent and speaking to somebody to helten is really important. So we have brought that back, but we're continually refining and assessing our procedures and policies to make sure that people feel safe.
Transcript
Play full episode
