I Don't Want to Be Your Supplier Anymore.

There's an expression that customer is always right. What does it mean? It simply means that we are choosing to do what works. If you want someone to continue to be your customer, then a level of empathy is required. This idea of having the empathy to know who it's for expands way beyond the realm of customer service or one star reviews on the internet. The ability to hold the space to see the other people for who they are and who they want to be doesn't feel good in the short run. But when you give the other person the dignity of empathy, even when you disagree with them, then what is possible?"