Getting Customer Success Right
Revenue Builders
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Aligning Teams for Customer Success
This chapter explores the critical need for alignment among sales, customer success, and service teams to enhance customer engagement and outcomes. It stresses the use of a customer journey framework and metrics to measure the effectiveness of customer success strategies, especially in the face of budget cuts. The discussion also addresses the evolving perception of customer success roles within organizations, emphasizing their value and potential for driving revenue growth.
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