Transforming Aviation: Customer-Centric Innovations

This chapter examines the aviation industry's response to evolving customer expectations and technological challenges, stressing the need for personalized travel experiences. It highlights the shift towards cloud-based solutions and a retailing mentality in ticket booking, aiming to enhance customer journeys and streamline disruptions. The conversation also emphasizes the importance of integrating comprehensive services and leveraging next-generation technology to navigate and simplify the travel experience.