The idea that we're going on this journey, and this is what it's like around here, stay if you love it, leave if you don't, transforms the relationship with people. The second rule, there's a bunch of them, is turnovers a good thing. In the old days, onboarding and training took a really long time and it was expensive. And three, you had an org chart, which is like a permanent concrete thing with squares and arrows on them. Well, now you've got slack and documents that are available to everyone."

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