Open table claims that they are the discovery network of choice or diners. That's, you know, leally false, completely. I don't nkow everone gover restaurants on an open table at all. They did a sce morphic design of an old black book and then a top down of the tables. And also, it is very much the case that they had a monopoly for 20 years.
Nick Kokonas joins to discuss his his company Tock (10:50), his world-class restaurant group Alinea (0:54), how restaurants can improve their operating leverage (18:05), digital experiences augmenting hospitality (39:41), why tipping needs to be replaced (44:50), the labor supply (56:16), inflation (1:00:27), employee health and more!