The power of personalization in the age of AI | Mark Abraham
TED Talks Daily
00:00
The Frustration of Impersonal Customer Experiences
In this chapter, the speaker recounts a frustrating experience at an urgent care facility after an encounter with a dog, illustrating the challenges of impersonal customer service. They emphasize the importance of personalization in enhancing customer satisfaction and contrast it with the advancements of modern technology.
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Transcript
