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158 Crossing the Chasm & 22 Immutable Laws of Marketing: Through the Category Lens with Matt Johnson of the One Book That Changed My Life Podcast

Lochhead on Marketing

CHAPTER

The Experience Economy

The experience people have of your company is the service. The idea of what an experience was was not anything that anybody talked about when pine and gilmore wrote it. They changed the softer industry, because we used to call the part that the customer interacts with the user inter face. And starbucks became one of the very early examples of this,. Because the experience that they created was radically different than a typical fast food experience where they didn't think about the experience as an experiences.

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