The Importance of Being Competent

"I had this image of my mind when I worked out there of every question I was going to be asked to answer them as if I were talking to my own sister," he said. "My sister is a couple of years younger than me and she's brilliant. She's PhD. She knows nothing about healthcare, but she has a right to get her questions answered." He added: "And the advice that I give to her is advice I give to someone I really deeply care about"