Is There a Difference Between a Bot and a Live Chat?

Genna: Imagine how much more a amazon would sell if they connected you with a human. So let's talk about that, like conversational ofa es like loving that is the true value. Abbsolutely and ou for bringing that upand the thing is about bots is, yes, they can replace a lot of, a lot of the conversations that you don't necessarily want to have. And so what this starts is it sort of gives you the best of both worlds, where you can automate as much as you want,. When something happens that you want to noti somebody, they can jump right in and continue the conversation as a human.