Beyond SOPs - What is quality?
The Effective Statistician - in association with PSI
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Quality Is Not What You Think It Is
Most people think of what quality is as following s o ps. If you don't by by the s o p, if you make a mistake, that's a deviation,. Deviation triggers and investigation t then we gon ed to come back to you., he says. "I mean, my understanding of quality is a good thing, ok? But it's a very different understanding"
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