How to Increase Trust in Your Organization

Peter Drucker: There's the old axiom that if you can't measure it, you can't manage it. So how do you measure trust? Peter Drucker: We have six ways we measure trust, six assessment tools we use to measure trust. He says they're better than many things, certainly than engagement surveys. You don't get engaged with engagement. You have to increase trust to get engaged.

Transcript

chevron_right

Play full episode

chevron_right

Transcript

Episode notes

David Horsager, MA, CSP, CPAE is the CEO of Trust Edge Leadership Institute, Trust Expert in Residence at High Point University and The Wall Street Journal best-selling author of The Trust Edge, The Daily Edge, and Trusted Leader. He is also a podcaster, creator of the Enterprise Trust Index™, and director of one of the nation’s foremost trust studies, The Trust Outlook. ® Horsager has advised leaders and delivered life-changing presentations on six continents, with audiences ranging from Delta, FedEx, and Toyota to the New York Yankees, MIT and the Department of Homeland Security. His work has been featured in prominent media such as Harvard Business Review, Forbes, and MSNBC.

Through speaking, training, consulting, and coaching, David and his team at Trust Edge Leadership Institute make it their mission to develop trusted leaders and organizations. With his trademark 8 Pillar Framework, David breaks trust down into tangible steps that can be leveraged right away to build a high-trust culture— because high-trust leaders and organizations bring out the best in their people and get measurable results.

In this podcast for managers, Audrey, Lee and David discuss:

Building Trust in Leadership: Trust is the foundation of effective leadership. Leaders who prioritize trust can foster better team collaboration and drive organizational success.
The Trust Edge Model: David Horsager introduces the Trust Edge model, which outlines eight pillars of trust. These pillars include clarity, compassion, character, competency, commitment, connection, contribution, and consistency.
Improving Employee Engagement: High levels of trust within an organization lead to improved employee engagement. Engaged employees are more productive, innovative, and committed to their roles.
Trust and Customer Loyalty: Trust is crucial for building long-term customer relationships. Companies that are trusted by their customers see higher levels of loyalty and repeat business.
Measuring Trust: David emphasizes the importance of measuring trust within an organization. Using tools and surveys to assess trust levels can help identify areas for improvement and track progress over time.

"Leaders don’t realize that a lack of trust is their biggest expense. They often don't see how a lack of trust affects EVERY aspect of the business!”– David Horsager

Build Credibility and Effective Leadership with the Manage Smarter Podcast

Join hosts Audrey Strong and C. Lee Smith every week as they dive into the aspects and concepts of good business management. From debunking sales myths to learning how to manage with and without measurements, you'll learn something new with every episode and will be able to implement positive change far beyond sales.

Connect with David Horsager

https://www.linkedin.com/in/dhorsager/

https://trustedge.com/

http://www.davidhorsager.com/

Connect with Manage Smarter Hosts

· Website: ManageSmarter.com

· LinkedIn: Audrey Strong

· LinkedIn: C. Lee Smith

Connect with SalesFuel

· Website: http://salesfuel.com/

· Twitter: @SalesFuel

· Facebook: https://www.facebook.com/salesfuel/