My First Million cover image

The Hospitality Principles That Build Billion-Dollar Startups

My First Million

00:00

Reciprocity and Surprise Increase Loyalty

Sam and Will discuss behavioral science and reciprocity, showing small generous gestures drive tips and long-term loyalty.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app