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Dialogue. The Consumer’s Hierarchy of Preferences—The Other Side of The Consumer Value Prop

The Synopsis

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Consumer Hierarchy of Preferences and Company Cash Flows

This chapter examines the concept of the consumer hierarchy of preferences and its impact on company cash flows. It explores how companies like Amazon and Costco create customer loyalty and consumer surplus, and discusses calculating customer lifetime value and reducing churn. The chapter also touches on the consequences of raising prices on consumer loyalty and substitute purchasing.

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