Understanding AI Anxiety: Implications for Emotional Support

There’s a lot of hope that artificially intelligent chatbots could help provide sorely needed mental health support. Early research suggests humanlike responses from large language models could help fill in gaps in services. But there are risks. A recent study found that prompting ChatGPT with traumatic stories — the type a patient might tell a therapist — can induce an anxious response, which could be counterproductive. Ziv Ben-Zion, a clinical neuroscience researcher at Yale University and the University of Haifa, co-authored the study. Marketplace’s Meghan McCarty Carino asked him why AI appears to reflect or even experience the emotions that it’s exposed to.