Di got the sense from your book that there is a kind of like an architecture, yes, to enable good conversations. And you talk about an operating system for conversations. And yes, hoping that you would tell us a bit about that, happily. So the conversation operating system came out of two things. One, aron dignan wrote a book called brave new work. Two, i've been teaching facilitation and group dynamic stuff for years. But when i started doing my research on conversation design, i realize that turn taking is part of conversation theory. What are the things that i think i can actually shift?

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