Speaker 1
Di got the sense from your book that there is a kind of like an architecture, yes, to enable good conversations. And you talk about an operating system for conversations. And yes, hoping that you would tell us a bit about that, happily. So the conversation operating system came out of two things. One, aron dignan wrote a book called brave new work. And i met aron when he was at another company several years earlier, actually, at my first, only time at south by southwest. You know, in the interest of extolling the virtues of my amazing biography, my first business was a three printed men's accessories line that i think you might know, my friend karl collins and peter nake, i do know, yes, we started this threedy printed men cessories company. And at the time, 20 12, 20 13, three printing was like, on the ascendancy. We kind of went o elvira because of swiss miss who weere talking about earlier. She posted these bicycle cufflings we made, and i wound up to speaking on a panel about threey printing, superandum. But anyway, so on's work. I followed for years. And i they had this oh s. It was about, like, what's your company's operating system? And i think that started my thinking, like, willye, like, it is nice to be able to show some one the one pager, the canvas. And when i, you know, i've been teaching facilitation and group dynamic stuff for years, and i think doing it through a pretty mechanical lens successfully, like helping people, like, get everyone to write stuff down before they get in groups, par up before you get into groups, like really basic things, their mechanical moves. But when i started doing my research on conversation design, i realize that turn taking is part of conversation theory. So when i started looking at all the conversation theory material, o thike, there's a lot here, and it's not digestible, clear, like, what does it mean? And so i was in my facilitation workshops, i was trying to show people, like just a grid. I was like, ok, well, arons got a grit of nine things like time, space, you know, pace. What are the things that i think i can actually shift? Iwas just trying to get people to see them the way i saw them, and trying to make it as simple and clear to myself so that i could make it as simple and clear to others. I have pictures from workshops i did in 20 18 where my version of the o s was probably like six things, or four things, that i thought were the easiest to grasp, like the clearest. And so slowly more things were added. Henrvew, daniel mesick, who talks about using open space technology meetings to try and get organizations to be more ag and he was the one who put invitation into my operating system. For a while, i was in the centre of my o s canvas, because i was like, the invitation is what drives a whole conversation.