Di got the sense from your book that there is a kind of like an architecture, yes, to enable good conversations. And you talk about an operating system for conversations. And yes, hoping that you would tell us a bit about that, happily. So the conversation operating system came out of two things. One, aron dignan wrote a book called brave new work. Two, i've been teaching facilitation and group dynamic stuff for years. But when i started doing my research on conversation design, i realize that turn taking is part of conversation theory. What are the things that i think i can actually shift?
Daniel Stillman is a conversation designer and coach. He’s the host of
The Conversation Factory podcast and author of
Good Talk: How to Design Conversations That Matter.
This is a special episode of The Informed Life: it’s the first recorded in person, while Daniel and I attended and taught at UX Lisbon in May of 2022. Fittingly, it’s an experiment: a freeform, less produced conversation about how we converse. In some cases, this results in less context than you may expect. In particular, you’ll hear references to the names of other speakers at the conference. I’ve included links to their profiles in the show notes.
Show notes
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