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67 - Empowering Teams with Technology, Process and Habits with Gray MacKenzie (ZenPilot)
In Systems We Trust
How to Set the Stage for Customer Engagement
The training piece is pretty important because that can take, hey, we're introducing a whole new system. And then there's some element of this too that's just leadership. If what you share is the vision, isn't an exciting vision, like that's not a great move from a leadership perspective. Right? So you also have to step up and be a leader. Yeah. I love that. Like how are systems that we create impact the people that are moving through them? Are they excited or is this like pulling teeth and getting them to really change how they work? 90% of people are excited. Then you've got some sticks in the mud, but that didn't used to
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