LLMs and Knowledge Graphs for Customer Experience - with Michael Walrath of Yext
AI in Financial Services Podcast
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The Future of Customer Experience and Data
As businesses and consumers get more trained to ask the questions of AI-enabled assistants, suddenly the problem gets much bigger. How do I make sure that my sort of warehouse of answers is connected to all of these digital experiences? Particularly challenging are the third-party digital experiences. And so the idea of making your authoritative information accessible to third-party experiences becomes totally essential to your business strategy.
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