A helpful resource for: Insurance and financial services leaders, technology executives, and professionals interested in practical AI implementation strategies.
In this episode, Tim Bond speaks with John Cummings, Group CIO of Aviva, and Josh Mackenzie, Founder and Chairman of Development Beyond Learning, about implementing AI across a major enterprise. John shares Aviva's three-phased approach to AI adoption: enhance, transform, and reimagine. He explains how they're removing repetitive tasks from human work by using AI to handle routine activities, allowing customer service staff to focus on meaningful customer interactions.
Join the conversation as they discuss:
- Aviva's AI journey from experimentation to implementation
- How AI tools like claims summarisation are delivering 10% productivity gains
- The projected impact of AI automating or augmenting 65% of insurance work by 2034
- Creating the "Foundry" to help employees reskill for the AI era
- Balancing AI innovation with human customer service
- The generational dynamics of AI adoption in the workplace
Timestamps:
00:45 Introduction to John and Josh
02:26 John's career journey at Aviva
04:20 Josh's experience with Development Beyond Learning
05:43 How ChatGPT impacted Aviva's approach to AI
09:25 First AI implementation: claims summarisation
11:58 Three phases of AI adoption: enhance, transform, reimagine
14:38 Josh on how AI is changing L&D business models
17:24 AI literacy becoming a priority for organisations
19:33 The Foundry: Aviva's internal skills development programme
24:22 Cultural change and addressing employee concerns
28:47 Generational dynamics and AI in the workplace
32:35 Creating open dialogue between generations
33:37 Aviva's policies on AI tool experimentation
38:36 Future job prospects in an AI-augmented world
44:41 Final advice for leaders navigating AI transformation
Want to learn more?
Visit Aviva's website: http://www.aviva.com/
Visit Development Beyond Learning's website: http://www.developmentbeyondlearning.com/
Connect with John Cummings on LinkedIn: https://www.linkedin.com/in/john-cummings-01186210/
Connect with Josh Mackenzie on LinkedIn: https://www.linkedin.com/in/josh-mackenzie-92795710/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
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