Process Improvement Isn't Just About Process Improvement

In this episode, I chat with Catherine Alman MacDonagh about applying the principles of lean and six sigma to legal service delivery. The points we discuss in this episode along with the corresponding time stamps are set out below:

1. Introduction (0:09)
2. Relevance of Lean Six Sigma for Lawyers (0:32)
3. Application of Lean Six Sigma to Lawyers (2:42)
4. Kickstarting Lean Six Sigma processes at your Legal Team (10:04)
5. What is Process Mapping? (13:48)
6. Making Lean Six Sigma a Continuous Effort (23:26)
7. Change Management Techniques that are Helpful (25:08)
 
Link to the episode 'Law Firm Innovation' - https://www.youtube.com/watch?v=EfAHmG515a0&t=1s.