What to do in Your First Days As a Customer Success Leader
Gain Grow Retain
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I Love That You Call It Out as a Customer Success Manager
I love your point about that. We shouldn't just create an arbitrary cadence of, you know, looking at it quarterly and saying, Hey, let's just have a meeting to have a meeting. You need to feel confident as a customer success manager. It's your job to lead them through success and partner with them. And for some that that don't answer emails, especially or there's friction. I said to my team throughout my entire career once I became a director and I said any moment of friction past three emails pick up the phone. Right? Good luck with getting my children on the phone. But if you're a leader, it's your responsibility to enable your team to
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