How a “Bot Wrangler” uses AI to scale support without compromise
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
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Building Trust in AI Support
This chapter explores the challenges of fostering customer trust in AI-driven support systems, emphasizing the importance of validating AI responses. It discusses how AI can achieve resolution rates comparable to humans while highlighting differing customer expectations and the necessity for continuous adaptation in both AI and human interactions.
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