How to Overoptimize Your KPIs

I see this happening in companies a lot, that if you can get a pretty good but not perfect KPI, and if you over optimize it for it. Another example might be like a call center. The logical thing there would be to reduce the amount of time that people spend on the car. Do you have any recent experience that's similar to that? I don't know about call centers, but since we were buying our house, we had to confirm my employment that I worked for. And LinkedIn wasn't good enough, your W2 wasn't goodenough. Not good enough. They had to call a number, and it had to be a specific number that was listed. Which is