2min chapter

I Fired My Boss - A Franchise Podcast cover image

How to Build Bulletproof Systems in Your Business - Dan Claps, Christian Dadulak

I Fired My Boss - A Franchise Podcast

CHAPTER

The Importance of Responding to People

One third of a franchise's business is just the customer support, if not more. A lack of clarity of ownership and accountability within the leadership team can lead to burnout among staff. "You've got to make sure that you hone down and be exquisitely detailed on terms of the fundamentals," he says.

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