Ambiguity is the topic of our time, and people have strong discomfort with how can we design our communication in a way that creates calm. Not all our communication should be ambiguous, particularly if you say the c d c and your communicating mask mandates are something you need to be exceptionally clear. By creating space, we allow people to kind of see themselves and what we're saying. We're not necessarily telling them how we think they should react to that. So many ways.
All communication comes from a place of creativity and creativity is rooted in design. In this episode of Think Fast, Talk Smart, strategic communications lecturer and podcast host Matt Abrahams interviews four authors from the Stanford d.school. Each conversation challenges convention in how we approach our communication, be it visual, body language, or speech.
Listen to this episode to hear more from Ashish Goel, author of Drawing on Courage; Susie Wise, author of Design for Belonging; Carissa Carter, author of The Secret Language of Maps; and Andrea Small, co author of Navigating Ambiguity.
Connect:
Show Notes
Interpersonal Dynamics, Stanford Graduate School of Business
Think Fast, Talk Smart with Sarah Stein Greenberg: "Ideas & Empathy: How to Design and Communicate with Others in Mind"