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#206: Testing the "Impossible": 17 Questions That Changed My Life

The Tim Ferriss Show

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How Much Time Should You Spend on Customer Service?

The four-hour work week also known as Pareto's law is the primary tool in this case dictates that 80% or more of your desired outcomes can be achieved. What factors or shared characteristics might account for this right so I was profiling my highest leverage customers right many such questions later I began making a lot of changes and fired my highest maintenance customers. More than 90% of my retail customers an autopilot with simple terms and standardized order processes to cut back on all the back and forth communication.

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