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Is There a Time When a Leader Has to Step in and Make Hard Unpopular Decisions?
"I've had to do plenty of unpopular things. I think anytime you have to run a company that endures a century and has to endure another century, you will do unpopular things," he says. "When you got to change a company, it's really tempting to say throw everything else out." He adds: "It just takes some time, but you can engineer that and get people to build belief"